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Where Can I Return Verizon Equipment In 2022? (Full Guide)
You might wonder where you can return Verizon equipment if you have decided to leave Verizon or purchased equipment that you don’t need anymore.
Verizon Equipment: What Can I Do?
You can return Verizon equipment to store locations if you’ve purchased the item directly from the store or website in 2022. Your Verizon equipment should be returned to authorized retailers if purchased directly from them. Verizon equipment that is FIOS can be sent back via UPS. You may also return it to some Verizon FiOS stores.
How do I return my Verizon device?
A Verizon store can accept returns if the device was purchased through their customer service department or company website.
If you return a device to Verizon stores, a $50 restocking fee may apply (except if you live in Hawaii).
But, you can’t return it to Verizon stores if the device was bought from an authorized retailer.
How can I return my Verizon Router
Your first step to returning your Verizon router if it was rented would be to call 1-800-Verizon, enter your account number, and then go through the prompts or say you’d like to return equipment.
There are two options: you can have your box sent to you; or, you can drop off your equipment at an UPS store.
Verizon will ship you a Return Kit that contains a Prepaid Shipping Label so that you do not have to fork out any additional money.
To avoid paying the equipment fee, however, the router must be returned within 30 days after you disconnect or cancel your service.
What FIOS Equipment Should Be Returned?
The equipment that you’ll have to return will largely depend on the Verizon FIOS services that you’ve used, as this answer will vary from one person to another.
Ask the customer service team what items you need to return and then go over it, like modems, routers, cable boxes and any other equipment.
Verizon is likely to request the cable box or set top box along with all adapters, routers and power cords that were included in the installation of Verizon FiOS.
Where Can I Return Verizon Set-Top Box?
To return a Verizon FIOS Set-Top Box, visit any Verizon FIOS Store.
Some Verizon FIOS TV shops may not accept returned set-top boxes. You will need to check your local store for details.
Can I Return Verizon Equipment to Any Store?
You cannot just return Verizon equipment to any store, since the company has a very strict return policy and even the store you purchased the items from may not be authorized to take it back.
After you call Verizon customer services, ask them about how to process returns if your order has been canceled.
Verizon Wireless Wireless Wireless Wireless is not exempt from the above. However, you do not want to be charged extra for equipment that was returned because it was sent to an incorrect store.
Are Accessories Returnable to Verizon Stores?
Accessories purchased from Verizon Stores can be returned to the company at any location. However, you are not allowed to return products purchased through authorized retailers to Verizon Stores.
If accessories were purchased through an authorized retailer you will have to return them to the store where they were bought, for example, Best Buy.
Every retailer authorized has its own return policy. To learn how you can handle returns, contact the specific store.
Can You Return Verizon Equipment Late?
Verizon may be able to help with any personal situations, including emergency hospitalizations.
Do I Need to Return My Verizon Remote?
You don’t need to return your Verizon remote if you’re returning the Verizon FIOS equipment to the local store or mailing it back.
Verizon customers can keep their remotes for future usage if they wish, or you may send them back to have them recycled.
For more information about Verizon, check out our posts: what is Verizon FiOS? if Verizon provides roadside assistance; and if Verizon phones can be used with Straight Talk.
You can also return your equipment to Verizon FIOS via UPS mail or at certain Verizon FIOS TV stores.
Equipment returned after 30 calendar days can result in unreturned charges. Verizon should be contacted to arrange for equipment return promptly.
.Where Can I Return Verizon Equipment In 2022? (Full Guide)